Confidentiality policy
PRIVACY POLICY AND PERSONAL INFORMATION GOVERNANCE PRACTICES
The Dimensions Santé Clinic complies with the requirements of Law 25.
At Clinique Dimensions Santé, we attach paramount importance to the confidentiality and security of our patients' information. This privacy policy is intended to inform you about how we collect, use, and protect your personal information.
What is personal information?
The Privacy Act (Privacy Act) defines personal information as follows: “any information that relates to a natural person and allows, directly or indirectly, the individual to be identified.”
Personal information can be a person's name, first name, date of birth, telephone number, address, social insurance number, etc.
Data collection
At Clinique Dimensions Santé, we collect personal information when you make an appointment (online or by phone), fill out medical forms, or interact with our staff as part of your treatments. This information may include, but is not limited to, your name, address, telephone number, telephone number, telephone number, email, email, birth date, health insurance number, medical records, personal and family medical history, appointment details, and other information relevant to your treatment.
Our management software and our website use cookies/“cookies” (which you can manage through the “settings” menu of your web browser). These are used in order to know the activities that take place on our platforms, to identify the effectiveness of marketing campaigns, to allow secure areas to be connected and to store login credentials for easy access.
Use of data
The information collected is used for the purpose of providing quality health care services. They can be used to make a clinical diagnosis, create a personalized treatment plan, communicate with you about your appointment or treatment, or for any other communication necessary for your management.
They may also allow us to promote our services, for example with the use of Google Ads (a way of promoting our services in connection with your searches on Google.com).
Only the information necessary for these purposes is collected, with your consent.
Data protection
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Our IT systems are secure and we follow best practices in terms of protecting computer and physical data (e.g. via technological measures such as firewalls with IPS system, antivirus + EDR, 24/7 monitoring of the Microsoft 365 environment, encryption, encryption, SSL certificates, locked premises and networks, etc.). In fact, our appointment scheduling and record keeping software is SOC2 certified by Raymond Chabot Grant Thornton, guaranteeing that all necessary policies and procedures are in place to protect your information. No copies are kept outside of these locked applications and/or environments.
All clinic staff are trained on privacy policies and procedures, as well as data protection best practices. We ensure that staff members who have access to certain information requiring their protection sign strict confidentiality agreements.
However, sharing information via the Internet is not without risks. As a user, you should protect your personal information by making sure you create secure passwords and by keeping your username/password confidential at all times.
We are committed to informing you of any potential or real leaks that may occur.
Information sharing
We only share your personal information with third parties in the following cases: when required by law, or when you have given us your explicit consent to do so and when this is necessary for your treatment or for other purposes (for example, with other health professionals involved in your care or with third party payers such as CNESST, SAAQ, private insurance, etc.). The only people who have access to your personal information are those who are authorized to do so and for whom it is necessary in the course of their duties.
Your information may be shared with service providers who are governed by confidentiality agreements and who are committed to complying with privacy law (e.g., information technology/website, maintenance, application development company, others). Their access remains limited to the strict minimum necessary for their function.
Data Retention
We keep your personal information for as long as necessary to provide the services requested and to comply with our legal and regulatory obligations. We securely destroy any personal information that is no longer required.
Your rights
You have the right to access, correct, update, or remove your personal information. You can also object to the processing of your personal data in certain circumstances.
To exercise your rights or for any questions regarding our privacy policy, please contact Chantal Santamaria, Privacy Officer at the following email address: csantamaria@cliniqueds.com or at this telephone number: 450-286-0916.
By using our services, you consent to the collection and use of your personal information as described in this privacy policy.
A lifelong athlete, and after having suffered several injuries herself, Valérie decided to undertake the Bac-Master's degree in Physiotherapy at Laval University, which she completed in 2017. Valérie knew from high school that she wanted to both become a physiotherapist and have her own clinic. In order to achieve these two dreams, she therefore aligned her choices at a very young age to stick to the field of physiotherapy and fuel her passion for the profession.
She worked as a receptionist in several private clinics and then continued her apprenticeships as a medical student. She was involved as a trainer with several sports events and teams, including ÉTS men's university rugby for three years and a half IRONMAN in Mont-Tremblant. She has treated athletes in several other sports including soccer, handball, basketball, soccer, dragon boat, hockey, and gymnastics.
She herself played handball for over 12 years and now focuses on yoga, hiking when she is not doing all sorts of activities with her two young children. Since her beginnings as a physiotherapist, Valérie has aimed to improve her knowledge through several training courses including manual therapy, concussion treatment, cranial and vestibular treatment. This therapist will know how to accompany you and team up with you in your rehabilitation with her energy, a contagious laugh and a lot of empathy.
As a founding member of the Clinique Dimensions Santé cooperative, she succeeded in creating, with her partners, a clinic that more than ever meets her human vision of physiotherapy care with all the rigor and expertise that this requires. She will know how to invest in your goals while keeping in mind her guiding principle: to help people's well-being in a caring manner and to help you regain your full potential.
David obtained his master's degree in physiotherapy from the University of Montreal in 2020.
From the start of his career, he developed a keen interest in pain associated with sports, especially running. He has worked with university and national athletics athletes with the Saint-Laurent Select club in Montreal. Himself an athletics athlete for 8 years and an athletics coach for 9 years, he knows running well and will know how to help you progress in this magnificent sport.
In addition, David is eager for science and keeps up to date with scientific evidence to offer you the best possible care. He has received training in running, vestibular rehabilitation, concussion, motor control (SMART REHAB) and in a psychosocial approach. The therapeutic relationship and communication are very important aspects of David's practice. It uses these tools to make you feel confident and involved in your recovery.
In everyday life, he loves to play sports, read and travel. A coach at a functional training center (Blackburn Athletics Brossard), he likes to share his passion for sport. He has been running (for 13 years), playing hockey (for 22 years), training in Crossfit and loves cross-country skiing. Plus, he loves going on backpacking trips and discovering new countries.
David will know how to put you at ease and help you in the process of achieving your goals.
Chantal obtained her master's degree in physiotherapy at the University of Montreal in 2020. She is mainly interested in musculoskeletal, sports and neurological injuries.
During her academic career, she was able to develop her skills by being involved for three consecutive years as a student therapist with the UdeM Carabins university soccer team. Having played top-level soccer herself since a young age, she understands the impact of an injury on the life of an athlete (or anyone) and the importance of optimal rehabilitation. She will be able to listen to your needs and adapt a personalized treatment plan according to your individual goals. To do this, she advocates collaboration between the therapist and the patient as well as an active approach.
Eager to perfect her knowledge, Chantal continues to deepen her practice through several post-graduate courses. In particular, she specialized in the treatment of temporomandibular (jaw) joint disorders and in sports traumatology. She also studied two years in kinesiology, which gives her additional and complementary background.
On a personal level, Chantal is an epicurean. She is passionate about travel, cooking, the outdoors and sports (including soccer, snowboarding, running, yoga, and hiking).
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A specialized career
For nearly eight years, Stéphanie worked in the public sector at the Pierre-Boucher Hospital. This experience led her to work in physiotherapy with a variety of clients.
After having two children, she decided to devote herself to perineal and pelvic rehabilitation, an approach she had coveted since her master's degree, when she was studying with Dr. Chantale Dumoulin, Ph.D., Ph.D. and holder of the Canada Research Chair in Urogynecological Health and Aging. Stéphanie also participated in the development of a teaching video on evaluation in perineal and pelvic rehabilitation in 2009. The latter, created with Dr. Dumoulin, is now used for teaching purposes at the University of Montreal and internationally.
Stéphanie was also a lecturer in the physiotherapy program at the University of Montreal for five years (2010 to 2014). She mainly taught low and medium frequency electrotherapeutic modalities there.
In parallel with her current clinical practice, she worked on the Professional Inspection Committee of theProfessional Order of Physiotherapy of Quebec between 2018 and 2022.
Expertise that is constantly being enriched
Concerned about the quality of her services, Stéphanie has completed several courses related to perineal and pelvic rehabilitation:
- 2nd cycle microprogram in perineal and pelvic rehabilitation, University of Montreal:
- Female urinary problems (2018)
- Pelvic prolapse problem (2018)
- Musculoskeletal problems (including pregnant women and after delivery) (2018)
- Anorectal and male problems (2019)
- Problems with pelvi-perineal pain (2019)
- Specific populations (pediatrics, gender assignment surgeries, gynecological cancers, neurological clients) (2020)
- Basic training in urogynecology for women, by Dr. Chantale Dumoulin (2009)
- K-Taping for Women's Health, by Sabrina Silla and Lois Pohlod (2017)
- Demystifying, integrating and treating the abdominal region, by Karine Ainsley and Josée Chabot (2019)
- Yoga and the Pelvic Floor by Diana Perez (2019)
- From the Glottis to the Pelvic Floor: Clinical Connections, by Susan C. Clinton and Julie W. Wiebe (2020)
- Mobilization of the Myofascial Layer: Pelvis and Lower Extremity, by Ramona Horton (2021)
- The Deep Front Line, by Tom Myers & Karin Gurtner (2022)
Stéphanie Chaffeypht Ms.c. and owner
Stéphanie also offers conferences to raise awareness among men and women about perineal and pelvic problems. In this way, she wants to break down taboos and inform people about the treatments that can be offered in physiotherapy.
Audrey obtained her diploma in Physiotherapy Technique at Cégep de Sherbrooke in May 2020. She completed her internships in a private musculoskeletal clinic and in the geriatric health network. She now has several years of experience in a private clinic with musculoskeletal and sports clients.
Audrey takes a dynamic approach that will motivate you in your rehabilitation. Being an athletic person, she loves to reactivate her patients while allowing them to fully understand their injury. She will know how to equip you and support you towards a sustainable and safe return to work and to your activities. First of all, it focuses on teamwork not only with other professionals, but also with the client, which promotes rapid and effective rehabilitation.
She has completed several courses in manual therapy and in the management of mild traumatic brain injuries (concussion) to develop her expertise with several approaches, and uses several modalities in order to offer a global treatment to her patients. She has covered several sports events and followed sports teams, refining her expertise in sports rehabilitation.
Frédérique obtained her Master's degree in occupational therapy at the University of Montreal in December 2019.
She worked at the Marie-Enfant Rehabilitation Center at the CHU Sainte-Justine with children (0-18 years old) for one year, then for more than 3 years with this same clientele in a private clinic. She has followed several training courses in order to be equipped to support children with challenges in terms of eating or fine motor development as well as children with a coordination development disorder or a sensory modulation disorder.
Frédérique has also been working with adult clients (physical health) since January 2020. She has accumulated several hours of training related to the return to work, musculoskeletal injuries and chronic pain.
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Patricia is an experienced massage therapist who has worked for years with all types of clientele. whether you are athletes, hardworking or looking for a relaxing massage, Patricia is the massage therapist for you.
It offers a complete range of massage therapy services including:
- Therapeutic massage
- Swedish massage
- Deep tissue massage
- Even more.
In her spare time, Patricia loves to play golf and enjoy life outside.
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Florence has a degree in sexology from the University of Quebec in Montreal since 2023. Her career includes an internship with vulnerable families, where she strengthened my skills in working with children and parents. She also has several years of experience in intervention in the fields of domestic violence and crisis management.
Her supportive relationship practice focuses on a respectful and individualized approach, where she guides her clients towards positive change in a non-judgmental environment. As a sex therapist, she places great importance on openness, respect and listening.
What she discusses in her meetings:
Self-Affirmation/Self-Esteem
Sexual assault/harassment (victim)
Self-confidence
Marital/romantic difficulties
Sex education
Gender identity/LGBTQ+
Body Image/Sexual Fulfilment
Gender identity/gender roles
Jealousy in love
Physical Diseases/Disabilities
Relationship problems (intimacy/communication/seduction)
Romantic relationships
Separation/Divorce
Crisis situations
Sexuality and physical health issues
Suicide
Anxiety disorders phobias
Panic
Marital violence/in romantic relationships
Violence (victims)
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Graduated from the Collège d'Études Osteopathiques de Montréal in 2019, Amalia completed her 2nd cycle in 2022. She has been practicing for 4 years now with a very varied clientele, from newborns to 100 years old!
Whether you are an athlete, pregnant, experiencing digestive problems, headaches or simply because you need to take a moment for yourself, she is the person who will be there to make you feel good!
Member of Osteopathy Quebec
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An osteopath and kinesiologist, Jadia combines her knowledge in kinesiology with exercises adapted to enrich her osteopathic treatments. Whether it is to relieve pain or improve your well-being, it is there to support you in your health journey.
Geneviève is a trained librarian, so her attention to detail and organization ensure that your experience at the clinic goes off without a hitch. Administrative assistant in a physiotherapy clinic for nearly 5 years, her experience and professionalism are reflected in her exchanges with patients. You will have the pleasure of meeting her as soon as you arrive at the clinic!
Noémie has been a bachelor's student in physiotherapy at the University of Montreal since September 2022, she is continuing her training while taking on the role of administrative assistant at the clinic. Having already done 2 internships with external musculoskeletal clients, Noémie is interested in different health conditions and will be able to guide you in making an appointment. You will have the pleasure of meeting her during your visit to the clinic!